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FAQS

WHERE DO YOU SHIP?

We ship products to almost all countries worldwide. We offer free standard shipping on all orders. Every order is insured and sent with tracking information. 

HOW LONG WILL IT TAKE TO GET MY PRODUCT?

Most orders ship within 3 business days of purchase.  Shipping times vary from country to country however it usually takes 8-20 days for Standard Shipping deliveries.

HOW CAN I TRACK MY ORDER?

After we ship your order out, an email which is entitled "A shipment from order #xxxxxx is on the way" will be sent to the email that you used when placing your order with tracking information.  You can track your order at any time by entering your tracking code here -  Track My Order 

HOW DO I PAY FOR MY ORDER?

We offer safe shopping and accept payment via PayPal, Credit card, Debit card or VISA. So you can choose the most suitable one for you. All products are set in US Dollar, our system will automatically exchange your currency to make it easy for you when placing order.

WHAT IS THE RETURN POLICY?

We strive for 100% customer satisfaction.  If you are unhappy with the results, contact us so we can make it up to you! 

Before you return any item, please contact us first at support@pumpfreak.com